Privacy notice
Last updated 11 November 2026
This notice explains what information Polaris Web collects through polarisweb.co.uk, why, and what your rights are. In short: we only use your details to reply to you and, if we work together, to provide our services. We never sell or share them for marketing.
Who we are
Polaris Web is a website design and care service based in North-West London, UK. We are responsible for your information. You can contact us at hello@polarisweb.co.uk.
What we collect
- Contact form: your name, business name, what you make or sell, how you would like us to reply and the email address or phone number you give for that, plus anything else you choose to share (more detail about your business, your Instagram or website, how you heard about us).
- Booking a chat: the name, email and any notes you give when you book through Google Calendar.
- Messages: anything you send us by email, WhatsApp or Instagram.
Why we use it
To reply to your enquiry, arrange and hold our chat, and, if you become a client, to provide and invoice our services. The legal basis is our legitimate interest in responding to people who contact us, or taking steps to enter a contract at your request.
Who else handles it
We use a small number of trusted services to run this website and our business:
- Web3Forms, which delivers contact form messages to our email.
- Google (Calendar and Meet), for booking and holding calls.
- WhatsApp and Instagram (Meta), if you message us there.
- Cloudflare, which hosts this website.
Some of these providers may process data outside the UK. Where they do, they use recognised safeguards required by UK data protection law.
How long we keep it
If we don't go on to work together, we delete enquiry details within 12 months. Client records are kept for as long as needed to provide the service, and financial records for six years, as required by law.
Cookies
This website doesn't use tracking or advertising cookies, and there's no analytics that follows you around the web. The fonts are loaded from Google Fonts.
Your rights
You can ask to see the information we hold about you, have it corrected or deleted, or object to how we use it. Email hello@polarisweb.co.uk and we'll respond within one month.
If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.