Terms
Last updated 11 November 2026
This is a plain-English summary of how working with Polaris Web works. Before any work starts, we'll confirm your plan, price and these terms in writing, so you know exactly what you're agreeing to.
The service
We design and build a website for your business, then host it and look after it for a monthly fee. What's included in your plan, such as the number of pages and any monthly updates, is confirmed in writing before we start.
Monthly plans and one-off builds
Our main service is a monthly plan (Starter or Essentials), where we build, host and look after the site. We also offer a one-off build: you pay once, we hand the site over, and you arrange your own hosting and domain. Any later changes to a one-off build are priced separately. The rest of these terms describe the monthly plans.
Paying
- There is no setup fee.
- You pay one monthly subscription. Your first payment is due when you approve your site to go live.
- Hosting and your domain (web address) are included while you subscribe.
- Any extra work outside your plan is agreed and priced with you before we do it.
- November 2026 discount: if you confirm your monthly plan with us in writing by 30 November 2026, you keep that discounted monthly price for as long as you stay subscribed without a break. A one-off build agreed in writing by 30 November 2026 is charged at the November price.
Building your site
- We start with a set of planning questions about your business, customers and style.
- We build a first draft from your answers, photos and content.
- Two rounds of changes on the draft are included before launch. Further rounds can be added at an agreed price.
Your content
Your photos, words, logo and other content remain yours. You confirm you have the right to use anything you send us for your site.
No long contract
There is no minimum term. You can cancel at any time by giving 30 days' notice by email. There is no cancellation fee.
If you leave
When your subscription ends, our services stop and your site is taken offline, unless you choose to keep it. You have the option to keep your site for a one-off fee, agreed up front, and we'll help you move it to your own hosting. Your content stays yours either way.
Looking after each other
- We'll reply to messages within 24 hours and keep you informed about your site.
- We'll take care to keep your site secure and running, but we can't guarantee it will never be unavailable, or promise particular results such as orders or search rankings.
- Either of us can end the arrangement with 30 days' notice. We may end it sooner if payments are missed after a reminder, or if a site would be used for anything unlawful.
Questions
If anything here isn't clear, ask us on our chat or email hello@polarisweb.co.uk. These terms are governed by the law of England and Wales.